Last Updated: September 2025

1. Purpose of This Policy

This Refund & Payment Policy explains how IbexBit LLC (“IbexBit,” “we,” “our,” or “us”) handles payments, billing terms, cancellations, and refunds for our technology consulting and software development services.

Because our work involves custom development, professional labor, and project-specific planning, all payments follow the terms outlined below.

2. Payment Structure

IbexBit provides services under the following payment models:

a) Milestone-Based Payments

For project-based engagements, invoices are issued at predefined milestones. Payments must be completed before the next project phase begins.

b) Monthly Service Payments

For ongoing support, maintenance, or subscription-style services, invoices are issued monthly. Service continues only when payments are up to date.

c) Fixed-Price Packages

Certain predefined services may be offered at a fixed price. Payment terms will be stated clearly in the written proposal.

d) Upfront Deposits

Some projects may require an initial deposit before work begins. This deposit is non-refundable once work has started.

All payment terms are clearly outlined in each proposal, contract, or written agreement.

3. Accepted Payment Methods

IbexBit accepts payments through:

• Bank transfers
• Approved digital payment methods
• Any payment method stated in the client’s agreement

All payments must be made in the currency specified in the invoice.

4. Refund Policy

IbexBit provides custom services tailored specifically to each client’s requirements. Because of this, all completed payments are non-refundable, including:

• Upfront deposits
• Milestone payments
• Monthly service fees
• Fixed-price service charges

Refunds are NOT provided for:

• Change of mind
• Client delays
• Work already completed or in progress
• Services paused due to missing client information or access
• Work affected by third-party tools or platforms outside our control

5. Project Cancellation

Clients may cancel a project at any time by providing written notice.

Upon cancellation:

• All completed work up to the cancellation date must be paid for
• Any outstanding invoices become due immediately
• No refunds will be issued for payments already made
• IbexBit will provide the client with a summary of completed work

Cancellation does not waive previously agreed payment obligations.

6. Delayed or Missed Payments

If payments are not received by the stated due date:

• Work may be paused
• Project timelines may change
• Additional fees may apply if outlined in the proposal
• Services may resume only once payment is received

IbexBit is not responsible for delays caused by late payments.

7. Disputed Charges

If you believe an invoice is incorrect, you must contact us within 7 business days of receiving it. We will review the concern and provide clarification or corrections if appropriate.

8. Changes to This Policy

We may update this Refund & Payment Policy periodically. The updated version will always include the latest “Last Updated” date. Continued use of our services following updates means acceptance of the revised terms.

9. Contact Information

For billing or payment-related questions, contact us:

IbexBit LLC

Email: contact@ibexbit.com